Terms and Conditions
Last updated: 5 November 2025, 17:00 (CEST)
Please read these Terms and Conditions carefully before using the website https://www.pihoqahiak.com or purchasing any of our services.
Your access to and use of the Site and our Services are conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors, users, and customers who wish to access the website or purchase services from Pihoqahiak AS.
By accessing or using the Site, or by purchasing any service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not use the Site or our Services.
1. The Parties
Seller / Operator / Service Provider: Pihoqahiak AS, Kirkealleen 35, 8904 Brønnøysund, Norway
Email: info@pihoqahiak.com | Org. No. 931 385 631
Buyer / Client / Participant: the consumer or company purchasing services from Pihoqahiak AS.
Website: https://pihoqahiak.com
2. Scope of Services
Pihoqahiak AS provides creative and educational services including, but not limited to:
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professional video and photo production,
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corporate workshops, team-building sessions, and conferences,
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tourism and outdoor experiences.
These Terms apply to all such services, whether booked online, by email, or through direct agreement.
3. Prices
The stated price for services is the total price payable by the Buyer, including all taxes and mandatory charges.
Any additional costs not clearly communicated before purchase shall not be borne by the Buyer.
4. Agreement Conclusion
The agreement becomes binding for both parties once the Buyer confirms an order in writing (including via email).
The agreement is not binding if there has been an obvious error in the price or description, and the other party knew or should have known of the error.
5. Payment Terms
A deposit of 40% of the total price is due upon confirmation of the booking or acceptance of a quotation.
The remaining 60% shall be invoiced and must be paid no later than 15 days from the invoice date, unless otherwise agreed in writing.
For creative productions such as video, photo, or digital content:
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A preview version (e.g., with watermark or low resolution) will be delivered for approval.
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Once the Buyer has approved the preview and the final balance has been paid in full, Pihoqahiak AS will deliver the final high-resolution files or unwatermarked versions.
For corporate services such as workshops, conferences, and training:
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The remaining 60% shall be invoiced after the service has been completed and must be paid within 15 days of the invoice date.
Late payments may incur interest charges under the Norwegian Late Interest Act and additional collection fees in accordance with the Debt Collection Act.
Buyers under the age of 18 cannot pay by invoice or deferred payment.
6. Cancellation by Seller
The Seller reserves the right to cancel an order at any time for valid reasons, including but not limited to:
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lack of availability,
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errors in service description or pricing,
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force majeure or unforeseen circumstances,
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client non-payment or breach of agreement.
In case of cancellation by the Seller, any paid amount will be refunded in full, unless the cancellation is due to Buyer’s breach.
In addition, the seller reserves the right to cancel a course, change the course program or change the venue. If a course is cancelled, notification will be given no later than 7 days before the start of the course and the amount paid will be refunded. The seller is not responsible for any financial consequences beyond this as a result of a canceled course.
7. Cancellation by Buyer
Cancellations must be submitted in writing (by email to info@pihoqahiak.com).
Unless otherwise agreed, the following cancellation terms apply:
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More than 22 days before the agreed start: no cancellation fee.
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Between 21–8 days before: 50% of the agreed price is due.
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Less than 7 days before: 100% of the agreed price is due.
These terms also apply in case of illness, sick-leave or unforeseen personal circumstances.
For consumer purchases, the Buyer retains the statutory 14-day right of withdrawal under the Right of Cancellation Act.
To exercise this right, the Buyer must submit a completed withdrawal form to info@pihoqahiak.com within 14 days of purchase.
8. Delivery and Service Execution
Pihoqahiak AS undertakes to deliver the agreed service professionally and on schedule.
If delivery is delayed due to the Buyer’s failure to provide necessary information, cooperation, or access, the Seller may adjust delivery times and costs accordingly.
For audiovisual productions, the Buyer will receive a preview for approval. Any revision requests must be made within 7 days after delivery; beyond that, the project is considered accepted.
9. Intellectual Property and Usage Rights
All materials created, published, or provided by Pihoqahiak AS, including but not limited to videos, photos, text, scripts, training materials, presentations, designs, graphics, and website content, are and shall remain the exclusive intellectual property of Pihoqahiak AS, unless expressly transferred by written agreement.
No part of these materials may be copied, reproduced, modified, distributed, published, uploaded, posted, transmitted, sold, or used in any form or by any means, in whole or in part, without the prior written consent of Pihoqahiak AS.
This includes any use on social media, internal company communication, marketing, or other commercial purposes.
The Buyer is granted only a limited, non-exclusive, non-transferable license to use the final deliverables for the specific purpose agreed upon in writing. Any use beyond that scope is strictly prohibited.
Any unauthorized use of Pihoqahiak AS’s intellectual property, brand, or materials constitutes a violation of copyright and intellectual property law and may result in legal action and financial compensation claims.
10. Photography During Activities
Participants in workshops, events, or outdoor activities organized by Pihoqahiak AS may be photographed or filmed by the organizer or other participants. These images may be used for communication and marketing purposes.
If you wish not to appear in photos or videos, you must notify us in advance.
11. Personal Data and Privacy
Pihoqahiak AS is the controller of personal data collected through its website and services.
We collect and process only the personal data necessary to provide and manage our services, in line with the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).
Data collected through the contact form (such as name, email address, phone number and message) is used solely to respond to inquiries and provide customer support.
Data collected through newsletter subscription is used for marketing communications, such as updates and promotional offers.
You can unsubscribe at any time using the link included in our emails or by request to info@pihoqahiak.com.
All data are stored securely and are not shared with third parties, except when required to perform our contractual obligations or by law.
Customers have the right to request access to, correction, or deletion of their personal data by contacting info@pihoqahiak.com.
By using our website or submitting personal data, you consent to the processing described in this policy.
12. Limitation of Liability
Pihoqahiak AS shall not be held liable for indirect or consequential losses such as loss of profit, loss of data, or production delays.
The Seller’s maximum liability for any claim related to its services shall not exceed the total amount paid by the Buyer for the specific service giving rise to the claim.
13. Force Majeure
Neither party shall be held liable for delays or non-performance caused by circumstances beyond their reasonable control, including but not limited to natural disasters, extreme weather, strikes, wars, pandemics, or government restrictions.
If such circumstances continue for more than 30 days, either party may terminate the contract without liability.
14. Use of the Website
All elements of the Site, including text, graphics, videos, and logos, are the property of Pihoqahiak AS and protected by copyright and trademark law.
You may not copy, reproduce, or distribute any content without our prior written consent.
Modification or unauthorized use of the website’s content constitutes an infringement of our intellectual property rights.
The Site is provided on an “as is” basis. We make no guarantees that it will be available without interruption or errors.
15. Links to other websites
The Service may contain links to third-party websites or services that are not owned or controlled by the Seller.
The seller assumes no responsibility for the content, privacy policies or practices of third party websites or services.
Buyer acknowledges and agrees that Seller shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on such content, goods or services available on or through such third party websites or services.
16. Disclaimer
Your use of the website is at your own risk. The service is provided "AS IS”.
The Seller and any of its subsidiaries, affiliates and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or omissions will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements.
17. Changes
The Seller reserves the right, at its sole discretion, to change or replace these Terms at any time. If a revision is material, at least 30 days' notice will be given before any new terms come into effect. What constitutes a significant change is decided at its own discretion.
By continuing to use the Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not accept the new terms, you are no longer authorized to use the Service.
18. Obligations of the buyer
The buyer is obliged to familiarize himself with the conditions of sale for the individual activity/service, as well as pass this on to other participants the buyer is ordering on behalf of. Furthermore, the buyer and any other participants are obliged to follow all instructions given by the seller.
The seller cannot be held responsible for accidents and damages that are beyond the company's control. The seller reserves the right to refuse participation in an activity if the customer, and/or any other participants he has ordered on behalf of, is considered a threat to safety, either for himself or the other participants, or if the customer behaves in such a way that he /she is a great embarrassment to the other tour participants.
If the trip/activity is delayed, changed or has to be canceled due to one or more of the participants not following our instructions, the person concerned may be held financially responsible for any additional costs.
19. Insurance
The seller is insured through his insurance company. The buyer, and any other participants he has ordered on behalf of, are recommended to take out their own travel insurance. The individual buyer / participant has an independent responsibility to ensure that such travel insurance is taken out before the activity is carried out.
20. Cancellation
If a Participant has to cancel an Event, the Seller is not responsible for any additional costs resulting from the cancellation. In such cases, reference is made to the participant's private travel insurance. The participant is also not entitled to a refund of all or part of the cost.
21. Statutory purpose
Provision and sale of services related to tourism, outdoor life, outdoor activities, sports, education, audiovisual production, and corporate training.
22. Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with Norwegian law.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of Nordland, Norway.
If a dispute cannot be resolved amicably, it shall be brought before the Nordland District Court.
In case of discrepancies between translations, the English version shall prevail.
23. Contact
If you have any questions about these Terms or our services, please contact:
Pihoqahiak AS
Kirkealleen 35, 8904 Brønnøysund, Norway
Email: info@pihoqahiak.com
Org. No. 931 385 631
24. Dispute Resolution
Consumers may direct complaints to the EU’s Online Dispute Resolution platform:
https://ec.europa.eu/odr